Discover The New Trends Occurring In The Health Care Specialty Of Answering Services

Psychiatric Answering Service

While many of the larger answering service companies have a diverse group of corporate clients, from plumbers, to doctors, to property management, some companies have one specialty, health care. A Health care facility or health care professional such as a doctor’s answering service can be anything from the local answering service business up the road, to that of a huge call center hundreds or thousands of miles away.

The advantage of these types of call centers is they can be staffed by doctors and nurses, or else technically trained operators who can answer the customer’s specific medical questions, as well as have the local doctor’s information available readily on their computer screen. Over the recent times, there has been a shift in the answering service business to get them to provide a higher quality mix of information to patients.
Patients are now days getting health information on-line, and in some cases ordering their prescriptions on-line. Most doctors are now going on-line every day. This ability for anyone to use the internet for communications is affecting the Answering Service business in a number of ways.

First of all, the TSR (Telephone Service Operator) can readily access the doctors office from anywhere on the planet and send relevant e-mails about call center calls that will be read at least in a first instance by nurses in the doctors office. If there are anything the nurse judges to be immediately urgent, they will be able to alert it to the attention of the doctor who can be quickly consulted. A response can then be prepared and will be able to be e-mailed to the call center rapidly. The TSRs in the health care area will only be dealing with medical calls all day and they develop the compassion and clarity necessary to deal with matters whether they be general and more routine matters or if they are of a life and death nature.

With the more specified Physician Answering Service there is also direct interaction and consultation between the patient and a doctor that can literally supplement and in some cases and circumstances replace completely the need for a visit to the doctor. A person can discuss their symptoms and treatment on-line or on the telephone, virtually as they would in a one to one consult in a doctor’s office. With the new computer camera technology, patients can even talk to and see the doctor and vice versa. This audio-visual communication can not be done all the time, but is possible if it is available. We now have the ability to have a virtual medical appointment but in a most cost effective and time efiicient manner.

The three steps are: to have an initial clinical review, have a licensed health professional (usually nurses) who conducts triage service to ascertain a summary of a patient’s condition. Next there is a peer clinical review conducted. A doctor at the call center or the patient’s live doctor can make a medical opinion. Finally, the patient is advised about the treatment required or options available and the patient agrees upon the treatment advised by the physician. They can now communicate with each other through the Internet. Obviously, a follow-up in person consultation should be arranged too. Such virtual appointments are an additional supplemental help.